Thank you for shopping with Senak Hair Collections. To maintain the highest hygiene standards for all our customers, we have a strict policy regarding returns and exchanges.
- All Sales Are Final
At Senakhair.com, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been processed or shipped.
- Why We Don’t Accept Returns
Due to the nature of our products—high-quality hair extensions and hair pieces—we cannot accept returns for hygiene and safety reasons. This ensures that every bundle or wig you receive from Senak Hair Collections is 100% new, never worn, and never handled by another customer.
- Damages and Issues
We take great pride in our quality control. However, if there is a mistake on our part, we want to make it right:
- Please inspect your order upon reception.
- If the item is defective, damaged, or if you receive the wrong item, contact us immediately at shop@senakhair.com
- You must contact us within 24 hours of delivery with your order number and photos of the unused product in its original packaging.
- Lost or Stolen Packages
Senak Hair Collections is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.